HR inquiries to the International Centre
We try to count the numbers of inquires regarding international researchers we get, this can tell us what kind of issues are important and where there is problems.
One inquiery is someone contacting SIM with a question/issue regarding an international researcher(s) and/or his/her family.
We try to log the following information:
- Type of communication: phone, email or meeting in person
- Date of inquiery
- The different topics of the inquiey (before 2016 we only counted the main topic, now we try to count all).
The inquiery can come from an international researcher, his/her spouse/partner or it can come from a department wanting information about procedures so they can inform a researcher.
The statistics is also reported to Euraxess every half year, and is also integrated into the half year report from International HR at the International Centre.
We use these statistics in order to learn more about the needs of the international researchers coming to UiB, and about researchers at UiB going on research visits abroad. We try to match the information we publish and our services with the inquiries we get.
These statistics and the evaluations we do after we have organized activities are part of our quality assurance system.
Inquiries spring 2013
A total of 333 inquiries came to SIM in the spring semester of 2013.
MEDIA: 68 % of the inquiries came by email, 19 % by phone and 13 % through visit at SIM.
• 30 % of all inquiries were primarily about immigration rules, procedures, etc.
• 13 % of the inquiries concerned housing/accommodation
• 13 % asked about salary and tax, tax cards, tax return, tax arrears?
• 9 % was about courses and activities at SIM
• 5 % about employment opportunities (mainly at UiB)?
• 4 % inquired primarily about social security and insurance
• 4 % concerns bank services and credit cards
•Other inquiries have been about: Outgoing mobility, Norwegian courses, schools and kindergartens, retirement, health services, employment of spouse / partner, rules and routines when moving from Norway, and questions about the rules and procedures at UiB.
Inquiries spring 2015
A total of 275 inquiries came to SIM in the spring semester of 2015.
MEDIA: 71 % of the inquiries came by email, 16 % by phone and 12 % through visit at SIM.
• 24 % of all inquiries were primarily about immigration rules, procedures, etc.
• 16 % was about courses and activities at SIM
• 15 % of the inquiries concerned Norwegian language courses or cultural training.
• 10 % about accommodation/ housing.
• 8 % inquired primarily about social security and insurance