Covid-19 and reputation management
Per Lægreid and Tom Christensen with new article that analyse the Norwegian governments handeling of the Corona pandemic
Per Lægreid and Tom Christensen with new publication with the title: ”The coronavirus crisis—crisis communication, meaning-making, and reputation management” in International Public Management Journal.
The article addresses the Norwegian government’s meaning-making, crises communication and reputation management during the Corona pandemic crisis. It argues that reputation management can be seen as a combination of governance capacity and legitimacy reflected in a well performing crisis communication and meaning-making.
Under the slogan “working together” the government emphasized the need for a supportive and cohesive culture in order to to balance efforts at increasing governance capacity as well as governance legitimacy, through shaping a common understanding and broad consensus on what the crisis was about and what needed to be done to deal with it.
A main lesson learned from the Norwegian case is that the effectiveness of the government in controlling the pandemic was enhanced by successful meaning-making and communication with the public, and to the high level of citizens’ trust in government.
Read full article HERE.