Guidelines for handling violence and threats - guidance
“Guidelines for handling violence and threats” shall help prevent violence and threats against employees and ensure that violent or threatening situations are handled effectively and followed up on.
UiB has attention towards the risk of violence and threats. These guidelines cover third-party violence and threats and apply to the entire organisation and all UiB employees. In this context, "third-party" means persons who are not UiB employees and who threaten or are violent towards a UiB employee in the context of the latter's work situation.
These guidelines clarify responsibilities, prevention requirements, and the handling and follow-up of violence and threats.
Prevention of violence and threats
Preventing violence and threats is part of the systematic HSE work. This entails mapping dangers, assessing risks, preparing plans and prioritising measures, as well as initiating measures, including training.
In which types of work situations may employees be targets of violence or threats?
Risk assessments shall answer the following:
- Step 1: What can go wrong?
- Step 2: What is the likelihood and consequences of something going wrong?
- Step 3: What can we do to prevent things from going wrong? What can we do to minimise and reduce the likelihood and consequences of things going wrong? (find measures)
- Step 4: Implement and document measures
Risk assessments are carried out using methods for mapping and evaluation and shall be carried out before an activity starts or when an activity is changed, in accordance with government requirements and internal regulations .
Line management is responsible for completing and following up on risk assessments.
Training enhances the understanding of safety and risk and improves knowledge of how violence and threats can be prevented.
Training gives employees and managers a shared understanding of the issue and improves our ability to handle potentially threatening or violent situations.
The training shall be based on a risk assessment of the individual work environments. It must contain practical elements and training in handling such incidents.
Line management is responsible for implementing the training.