Intelligent Information Systems (I2S)
Project: Agile 2.0

The customer effect in systems development projects

The customer plays a main role in agile systems development. Through case studies we try to uncover what effects varying mechanisms related to the customer relation may have on the outcome in systems development projects. We collaborate closely with Sintef Digital’s competence project Agile 2.0 on data collection and data analysis from different cases, and aim to develop this cooperation on analyses of stakeholders’ influence on project outcomes.

Bjørnar Tessem

Main content


  • Tessem, Bjørnar.The customer effect in agile system development projects. A process tracing case study. Procedia Computer Science 2017 ;Volum 121. s. 244-251