Our services

To certify (verify in accordance with laws and regulations) and process payment of travel expense claims, travel advances, and expense reimbursements for employees.

Service level:

1. Travel expense claims and expense reimbursements are processed by the certifier within 10 working days after the form has been received from the employee.
2. Unsettled travel advances are followed up by the certifier four times per year.
3. Travel expenses and reimbursements in workflow (travel/expenses initiated by the employee but not yet submitted for control) are reviewed by the certifier twice per year (by May 1st and November 1st).

Provide access to the self-service portal for external users so they can register travel expense claims and reimbursements.

Service level:

1. Send out the bank and personal information form within 1–2 working days.
2. Remind the user after 7 days.
3. If there is no response within 7 days after the reminder, the case is returned to the initiator.

Process and pay salaries (including registering submitted accounting changes in SAP).

Service level:

1. Salaries are paid in accordance with the deadlines for the main payroll run and bonus payroll run.
2. Rejected payments are followed up on an ongoing basis so they can be reissued.

Certify (verify in accordance with laws and regulations) and pay FOU stipends to employees.

Service level:

FOU settlements and travel expense claims are processed by the certifier in the Service Centre within 10 working days after the form has been received from the employee.

Certify (verify in accordance with laws and regulations) and pay stipends.

Service level:

Stipends are paid on an ongoing basis in accordance with the deadlines for the main payroll run and bonus payroll run.

Issue cash card to foreign employees without a bank account.

Service level:
Ongoing, and by agreement with the requester.

Verify that hourly, monthly, and assignment contracts (fees related to, for example, examination, assessment, and supervision) are correctly created and paid at the agreed time.

Service level:
Contracts are processed no later than one week after the request has been received. The payment date will vary depending on the type of contract (monthly–hourly–assignment).

Register new hires and changes (including extensions) to the employment in the payroll system.

Service level:

1. New employees must be registered before their start date in the position.
2. Changes/extensions to employment contracts are registered in the month prior to the effective date.

Register the end of employment.
*Notifications of expiry of temporary employment and expiry of leaves of absence are sent via a dedicated Teams channel to the unit by the 20th of each month.

Service level:

1. Expiration of employment is registered in the month prior to the expiration date.
2. Resignations submitted in the Self-Service Portal are followed up on an ongoing basis.

Process applications for leave other than parental leave.
*Notifications of expiry of temporary employment and expiry of leaves of absence are sent via a dedicated Teams channel to the unit by the 20th of each month.

Service level:

Ongoing.

"Process and verify parental leave cases.

Service level:

1. All employees may choose between an online meeting or written guidance to receive assistance in applying to NAV for parental benefits and to UiB for parental leave.
2. The leave is processed on an ongoing basis and in accordance with NAV's deadlines for income information.
3. The employee and the reimbursement from NAV are followed up until the leave period is completed.

Follow-up of employees’ corporate credit card agreement between Eurocard and UiB when a card has been blocked at the unit.

Service level:

1. If cards are blocked for employees at the unit, follow up continuously with Eurocard to reopen the cards.
2. Send reminders to employees who have invoices overdue by more than 60 days.
3. Deduct the amount from salary if the employee does not follow up after the reminder.
4. Pay overdue invoices.

Receive and register tax withholdings* in the payroll system, calculate and pay the correct employer’s social security contributions to the correct country, and report salaries in Norway and the country of work.
*Includes applying for tax clarifications for employees who live and work abroad via the Altinn form.

Service level:

Ongoing.

Process applications for holiday in advance, transfer of vacation days, and verify vacation settlements.

Service level:

1. Applications for holiday in advance are followed up on an ongoing basis.
2. Applications for transfer of vacation days are followed up at year-end.
3. Verification of vacation settlements is carried out in connection with the payment of holiday pay in June.
4. Register vacation taken by secondary position holders before the main holiday period.

Process and verify registered sick leave, self-certified sick leave, and claims for sickness benefits.

Service level:

1. Verification of medical certificates and contact with the manager for clarifications.
2. Verification of applications for sickness benefits and contact with the manager for clarifications.
3. Monthly reconciliation of expected reimbursements against received reimbursements from NAV.
4. Monthly salary deductions for employees who are not entitled to sick pay.
5. Daily submission of claims to NAV for reimbursement of sickness benefits, care allowance, and other reimbursement-based salary.
6. Sending letters informing employees of their right to salary during sickness four months before the maximum date for sickness benefits.
7. Ongoing applications to NAV for exemption from the employer period for sickness benefits

Follow-up of absences related to reimbursements from NAV, such as care benefit (sick child), caregiver’s benefit, pregnancy benefit, and training benefit. Collection of wage subsidy schemes.

Service level:

1. Process applications for leaves that provide reimbursement from NAV (pregnancy benefit, caregiver’s benefit, training benefit) on an ongoing basis and in accordance with NAV’s deadlines for income reporting.
2. Register extended entitlement to care benefit (sick child) when the employee has informed the employer.
3. Collect reimbursement for wage subsidy schemes in accordance with NAV’s deadlines.

Courses in relevant ToA-related topics that support effective performance in the role.

Service level:

Courses are offered 1–2 times per year.

Course on how to use DFØ Innsikt as a manager, including tips and tricks.

Service level:

Courses are offered 1–2 times per year.

Kanaler der brukerne kan oppsøke informasjon og (forhåpentligvis) finne svar på spørsmål de har før de tar kontakt med brukerstøtte for hjelp.
1. TS Website
2. Employee handbook
3. Knowledge articles

Kanalene der brukerne kan ta kontakt med tjenestesenteret for å får svar på spørsmål eller opprette brukerstøttesaker.
1. UiB Hjelp
2. Telephone
3. Chat